ffg66's Privacy & Data Protection Policy

1.1 Scope of This Policy

This privacy policy ("Policy") applies to all services, websites, and related applications of the ffg66 platform. It describes what information we collect, how we use it, with whom we share it, and how you can maintain control over your information.

By using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team to resolve any concerns.

1.2 Key Definitions

• "Personal Information" — any information that can directly or indirectly identify you, such as your name, address, email, phone number, or financial details.
• "Processing" — any operation involving information, including collection, storage, use, disclosure, or deletion.
• "Third Party" — any person or organization other than ffg66 that assists in providing our services.
• "Cookie" — small text files stored on your device that are used to improve your experience on our website.

2.1 Registration & Identity Information

When opening an account, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Current address and national identity information (for KYC verification)
• Username and password (stored in encrypted form)

2.2 Financial & Transaction Information

To process deposits, withdrawals, and other financial transactions, we store certain payment method information — such as transaction IDs and account details for bKash, Nagad, Rocket, or bank transfers. Full payment card numbers or complete bank account details are never stored on our servers.

2.3 Usage & Activity Information

Certain information is collected automatically while you use our platform:

• IP address and device identifier information
• Browser type and operating system
• Time spent on the website and page visit history
• Game play history and betting activity
• Login date, time, and general geographic location

2.4 Cookies & Tracking Technologies

The ffg66 website uses cookies and similar tracking technologies. These can be of three types:

• Essential Cookies: Required for the basic functionality of the platform, such as keeping your session active.
• Functional Cookies: Used to remember your preferences, such as language selection.
• Analytics Cookies: Help improve service quality by analyzing platform usage statistics.

Most browsers offer the option to disable cookies, though doing so may prevent some services from working properly.

3.1 Service Operation & Improvement

We use the collected information for the following purposes:

• To create and manage your account
• To process deposits, withdrawals, and other financial transactions
• To provide customer support and resolve issues
• To inform you about new games, offers, and services
• To ensure the security and performance of the platform

3.2 Legal & Compliance Purposes

In certain cases, ffg66 stores and uses information to meet legal obligations, which include:

• Age verification — keeping services active only for those aged 21 or above
• Preventing fraud, money laundering, and cybercrime
• Providing information as required by relevant authorities
• Enforcing responsible gaming policies

3.3 Communication & Marketing

With your consent, we may send relevant promotional information, bonus offers, and updates to your email or mobile number. You may opt out of such communications at any time. However, essential account-related notices (such as transaction confirmations and security alerts) will continue to be sent.

4.1 Policy on Sharing Information with Third Parties

ffg66 does not sell or transfer your personal information to third parties for commercial purposes. However, limited information may be shared with the following parties as necessary to operate our services:

• Payment Processors: bKash, Nagad, Rocket, and associated banking partners receive the information necessary to complete transactions.
• Technology Partners: Selected technology providers for platform operations and security.
• Legal & Regulatory Authorities: Required information in response to legal claims or government directives.

4.2 Third-Party Responsibilities

All third parties we work with follow their own privacy policies and commit to meeting our data protection standards before entering into an agreement with us. However, ffg66 is not responsible for the privacy practices of third-party websites or services.

5.1 Technical Security

To keep your information secure, ffg66 follows industry-standard technologies and practices:

• SSL Encryption: All data transmissions are protected by SSL/TLS encryption.
• Encrypted Storage: Sensitive information is stored on servers in encrypted form.
• Access Control: Only authorized personnel are granted access to specific information.
• Regular Security Audits: Regular reviews are conducted to identify security vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account is available.

5.2 Acknowledgment of Limitations

Even though we take the highest security measures, transmitting information over the internet is not entirely risk-free. In the event of a cyberattack or unauthorized access, we act swiftly and make every effort to notify affected users in a timely manner.

Keep your password and account information confidential — this is your own responsibility. If you notice any suspicious activity, notify our support team immediately.

6.1 Core Retention Principles

ffg66 retains personal information only for as long as necessary. The retention period for specific information is outlined below:

• While the account is active: All account information is retained for as long as the account remains open.
• After account closure: Legal requirements and financial transaction records are retained for a defined period.
• Cookies & session data: Automatically deleted when the session ends or after a defined period.
• Marketing communications: Removed from marketing lists immediately upon opting out.

7.1 Your Rights Regarding Your Information

As a user of ffg66, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Correction: The right to have inaccurate or incomplete information corrected.
• Right to Deletion: The right to request deletion of your information, subject to certain conditions.
• Right to Object: The right to object to the processing of your information for marketing purposes.
• Right to Portability: The right to receive your information in a portable format.

7.2 How to Exercise Your Rights

To exercise any of the above rights or for any questions about your information, please contact us:

• Via live chat — 24 hours a day, 7 days a week
• By email: [email protected]

We will process your request within a reasonable time of receipt. If identity verification is required, we will inform you.

8.1 Age Restrictions & Prohibitions

ffg66 services are intended for those aged 21 or above only. We do not knowingly collect personal information from any minor. The registration process includes age verification.

If we become aware that a minor has used our services, their account will be closed immediately and any collected information will be deleted. Parents or guardians can contact [email protected] to inquire about or report a minor's account.

9.1 Right to Make Changes

ffg66 reserves the right to change or update this privacy policy at any time. In the event of changes, we will:

• Publish the updated policy on the website
• Notify registered users by email of significant changes
• Include the date of the change in the document

If you continue using our services after the updated policy is published, this will be considered your acceptance of the new policy.

9.2 Disputes Regarding This Policy

For any questions or complaints regarding this privacy policy, please contact us directly. We take all complaints seriously and aim to resolve them promptly.

ffg66 follows a responsible gaming policy and always prioritizes the interests of its users. You can find more details on our Terms & Conditions page.

10.1 Privacy-Related Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English:

• 24/7 Live Chat — contact us directly on the platform
• Email: [email protected]

We respect your privacy and promise to keep all communications you send us completely confidential.